Refund Policy
WinDollars.net Refund Policy
Last Updated: May 30, 2025
At WinDollars.net, we aim to provide a fair and transparent experience for all our users. This Refund Policy outlines the conditions under which refunds may be requested for lottery ticket purchases on our website, in compliance with Australian law, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).
1. General Refund Policy
Due to the nature of lottery ticket purchases, refunds are generally not available once a ticket has been purchased and entered into a draw, except in specific circumstances outlined below. This is because lottery tickets represent a chance to participate in a draw, and once purchased, the transaction is considered final, consistent with industry standards and Australian regulations.
2. Circumstances for Refunds
Under Australian Consumer Law, you may be entitled to a refund or remedy in certain situations. WinDollars.net will provide refunds for lottery ticket purchases under the following circumstances:
- Faulty or Incorrect Service: If there is a major failure in the provision of our services (e.g., a technical error results in you not being entered into the intended draw), you are entitled to a refund or a replacement entry into a comparable draw, at your choice.
- Unauthorised Transactions: If your purchase was made fraudulently or without your authorisation, we will refund the full amount upon verification of the issue.
- Cancellation of a Draw: If WinDollars.net cancels a lottery draw for any reason (e.g., technical issues or insufficient entries), you will receive a full refund for the affected ticket(s).
- Non-Compliance with Legal Requirements: If a purchase does not comply with Australian legal requirements (e.g., purchased by someone under 18), we will refund the transaction upon verification.
3. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Change of Mind: Refunds are not available if you simply change your mind after purchasing a ticket or if you are dissatisfied with not winning a prize, as lottery outcomes are based on chance.
- Completed Draws: Once a lottery has been drawn, no refunds will be issued, as the ticket has been used for its intended purpose.
- User Error: Refunds will not be provided for errors made by you, such as selecting the wrong numbers or draw, unless the error results in a major failure of service.
4. Refund Process
To request a refund, please follow these steps:
- Contact our support team at [support@windollars.net (mailto:support@windollars.net)] within 14 days of the purchase or issue, providing:
- Your name and contact details.
- Proof of purchase (e.g., transaction ID or receipt).
- A detailed explanation of the reason for your refund request.
- We will review your request and respond within 7 business days. If approved, refunds will be processed to the original payment method within 14 business days, in accordance with Australian Consumer Law.
5. Australian Consumer Law Guarantees
Under the Australian Consumer Law, you are entitled to certain consumer guarantees for services, including that services will be provided with due care and skill and be fit for their intended purpose. If our services fail to meet these guarantees, you may be entitled to a remedy, such as a refund or replacement entry, depending on the nature of the failure (major or minor).
- Major Failure: If the failure is significant (e.g., you were not entered into the draw due to our error), you may choose a refund or a replacement entry.
- Minor Failure: If the failure is minor, we will rectify the issue (e.g., by providing a replacement entry) at no additional cost to you.
6. Compliance with Australian Law
This Refund Policy complies with the Australian Consumer Law and other relevant regulations governing lotteries in Australia. WinDollars.net ensures that all ticket purchases are processed fairly and transparently, and we are committed to resolving any issues in accordance with our legal obligations.
- Age Restriction: Lottery tickets may only be purchased by individuals aged 18 or older, as required by Australian law. Any tickets purchased by underage individuals will be voided, and a refund will be issued upon verification.
- Responsible Gambling: We encourage responsible gambling and provide resources for support. Refunds will not be issued for gambling-related losses, as these are inherent to the nature of lotteries.
7. Contact Us
If you have any questions or wish to request a refund, please contact us at:
WinDollars.net
Email: [support@windollars.net (mailto:support@windollars.net)]
Address: [Insert physical address, if applicable]
We will respond to all inquiries promptly and aim to resolve refund requests fairly and in compliance with Australian law.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on WinDollars.net with a revised “Last Updated” date.
By purchasing a lottery ticket on WinDollars.net, you acknowledge that you have read and understood this Refund Policy.